FAQ
Basic Cooperation Questions
1.Are you a factory or a trading company?
We are a factory with our own production line, founded in 1993. We started our brand flooring export business in 2018
2. How is the price calculated? FOB, DDP or CIF?
The default quotation is EXW Factory. If you have your own freight forwarder, we can offer FOB Shanghai. If you need CIF or CFR, please let me know your destination port and I will provide the best rate. We also offer DDP door-to-door tax-included service
3.您提供哪些材料和厚度？
Materials include oak, American black walnut, teak, maple, okan, and so on. The most popular thicknesses for export are 14-15mm and 18-20mm.
4.How about quality and environmental ratings?
Our export quality is stable, meeting E0/E1 environmental standards. No strong odor, very safe for indoor use
5. Do you have CE and FSC certifications?
Yes, we have both CE and FSC certificates. I can send you the documents immediately.
6.How is the packaging? Will it be damaged during shipping?
We use strong export cartons and pallets with full corner protection. The damage rate is very low. We also use shrink film to protect the products from moisture.
7. How long is the delivery time?
Normally 25-35 days after deposit receipt and order confirmation
8. Can you customize?
Yes, we accept OEM and private label customization. We can print your logo on cartons and labels.
9. Can you provide samples? Are they free?
We can provide samples. Samples are not free, but the sample fee will be fully refunded when you place a formal order.
10.Which countries do you mainly export to?
We mainly export to the USA, Middle East, Europe, Australia, Canada, Thailand, Singapore, etc.
11.What are your payment terms?
Normally 30% deposit by T/T, balance paid before shipment.
12.Is it wear-resistant? How long is its service life?
It has excellent wear resistance. Under normal use, it can last 15-25 years.